Claims Center

You should always report a claim soon as possible. Please click here to report a claim.

Here’s what you’ll need to file your claim.

• Your policy number
• Photos of physical damage
• Correspondence you sent or received relative to the claim
• Legal filings, if any
• Estimates of medical costs
• Any other documents related to your claim

If you’re unsure whether to include something related to your claim, send it. We’ll disregard it if we don’t need it. And if you don’t send something we need, we’ll let you know.  

While most of the claims we receive are covered, there are unfortunate instances where the policy purchased does not cover the type of loss or claim submitted to us.

We know how devastating this can be for a business and, frankly, we dislike denying claims. But, you have our word that every coverage decision we reach is guided by our values of respect and integrity; and we will always give each claim a full and fair review.

If you think we got it wrong - please let us know. We always invite you to provide additional information that you believe would allow us to conclude that your claim is covered. And we are always willing to re-examine our decisions on coverage if new information becomes available.

You can also report a claim by contacting them and letting them file the claim on your behalf.

Please follow the reporting instructions in your policy pack.